Privacy Policy

Privacy policy
This privacy policy has been compiled to better serve those who are concerned with how their "Personally Identifiable Information" (PII) shall be used online. PII, as used in the US Privacy Law and Information Security, is the information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to clearly understand how we collect, use, protect or otherwise handle your PII in accordance with our website.
We may change this privacy policy from time to time. If we make changes, we will notify you by modifying the date at the top of the policy, and in some cases, we may provide you with other notices (such as adding instructions on our homepage or sending you a notice). We encourage you to check the privacy policy at any time when accessing the service or interacting with us to keep abreast of our information practices and ways that can help protect your privacy.

What personal information do we collect when you visit our website?
You may be asked to enter your name, mailing address, phone number, and other detailed information when ordering or registering on our website to elevate your online shopping experience. 

Why do we use your information?
We may use your information collected when you register, make a purchase, respond to a survey or marketing communication, sign up for our newsletter, surf the website, or use other certain website features:
• To personalize user's experience by delivering the preferred content and products.

To respond to your customer service requests timely.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible to a limited number of people who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information that you offer is encrypted via Secure Socket Layer (SSL) technology.

How do we use "cookies"?
A cookie is a piece of data stored on the user's hard drive containing information about the user. When you visit this website, we use cookies automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device. In addition, as you browse the website, we collect information about the various webpages or products you view, which websites or search terms led you to the website, and information about how you interact with the website.
We use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site.
Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to take advantage of all features.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user's preferences for future visits.

• Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

• Process orders and to send information & SMS and updates pertaining to orders.

• We may also send you additional information related to your product and/or service.

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Protection of Personal Data
We take reasonable measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. We use secure servers and encryption technologies to protect personal data. However, we cannot guarantee the security of personal data transmitted to us over the internet or stored on our servers.

Your Rights

Access, Correction, and Deletion of your Personal Information. You have the right to access, correct, or delete the personal information that we collect. To protect the privacy and the security of your personal information, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain. To exercise your rights, you may make updates within your customer account on the Site or App, or you may contact us via customer service email address. We may not accommodate requests to delete or change information if we believe it would violate any law or legal requirement or result in incorrect information.

Unsubscribe from Our Marketing Communications. If you do not want us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages or you may contact us via customer service email address.

Individuals located in certain countries, including but not limited to the European Economic Area, the United Kingdom, and Switzerland have certain rights in relation to their personal data. At Hoo, we respect your rights to be informed, access, correction, portability, restriction, object to processing, and deletion of your personal data. To exercise your privacy rights and choices, you may contact us via customer service email address. If you make a request, we will respond to you in one month.

In addition, we may also process your personal data for direct marketing purposes, and you have a right to object to the use of your personal data for this purpose at any time. If you do not want us to use your email for marketing communications, please click the unsubscribe link at the bottom of our emails. Alternatively, you may contact us via our customer service email address.